Thanks for choosing Kirbside Cleaning

We’ve outlined some important information you need to know before your first clean.

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Welcome to Kirbside Cleaning!

Thank you for signing up with Kirbside Window Cleaning. You’ve now been added to our regular cleaning schedule, and we’re excited to have you on board.

We take pride in delivering a reliable, professional service and will always do our best to keep your windows looking their best all year round.

What happens next?

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First Clean

You’ll receive a text reminder the evening before your clean.

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Payment

Payments are taken within 48 hours after every clean.

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Access

Please leave your gate unlocked for rear access.

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We Clean

We clean your glass, frames, sills and doors every visit.

Important things to know

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Wooden Window Frames

Wooden window frames are not cleaned as standard. We’ll happily remove cobwebs where safely accessible, however we do not clean painted timber.

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Water Tight Windows

Please ensure windows and doors are fully closed. We cannot accept responsibility for water entering through faulty seals, blown units, damaged frames or windows left open.

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Window Bars & Weep Vents

Loose glazing bars, decorative bars and poorly fitted weep vents remain the customer’s responsibility.

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Flaking Paint

Loose or flaking paint may be removed during cleaning. We cannot accept liability for paint that has already failed or deteriorated.

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Dog Mess

Please ensure all access routes are clear. If dog mess is left in the garden, we reserve the right to charge the full clean price while only completing safely accessible areas, or not carrying out the clean where necessary.

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24 Hour Guarantee

Not happy with your clean? Contact us within 24 hours and we’ll return to put it right free of charge.

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Your Cleaning Schedule

You’ll have already received a text message confirming your first clean date. Your ongoing cleans will take place every 4-weekly, 8-weekly or 12-weekly intervals.

We always do our best to stay on schedule, however please allow flexibility around bank holidays, staff holidays, sickness or Christmas periods. With a full team, we may occasionally be a few days early too.

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Payments

Once your clean has been completed, you’ll receive a text or email notification. We kindly ask that payment is made within 48 hours via GoCardless, bank transfer or card payment.

Late payments may incur a small late fee, so please ensure prompt payment.

Pricing and Skipped Cleans

Our prices are set for regular 4-weekly, 8-weekly or 12-weekly cleans.
Skipped or postponed cleans may result in a new price being quoted, as longer gaps require more time and effort.
Cancellations on the day of your scheduled clean will be charged at full price.
We review our pricing every two years, with the next 6% increase scheduled for April 2026.

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Referral Rewards

We love when happy customers spread the word. For every new customer you refer to us, we’ll add £50 credit to your account once their first clean is complete.

There’s no limit to how many people you can refer.

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Need help?

Our friendly team are here for you. Get in touch anytime.

01702 655466

hello@kirbside.cleaning