Introduction

By booking or receiving services from Kirbside Cleaning, you agree to the following terms and conditions. Please read them carefully before using our services.

Services Provided

Kirbside Cleaning provides professional window cleaning on 4-weekly, 8-weekly and 12-weekly schedules, as well as one-off cleans upon request. We also provide gutter clearing, UPVC cleaning, pressure washing, conservatory cleaning, render cleaning, roof cleaning and carpet cleaning.

Minimum Charge

A minimum service charge of £18 applies to all cleaning visits, regardless of property size or the number of windows cleaned.

24 Hour Clean Guarantee

If you are not satisfied with the standard of your clean, please contact us within 24 hours. We will return to re-clean the affected area free of charge. Requests made after 24 hours will not qualify for a free re-clean.

Scheduling and Delays

We aim to maintain regular 4-weekly, 8-weekly and 12-weekly schedules. However, delays may occasionally occur due to weather, staffing, larger jobs, access issues or circumstances outside our control. Where this happens, cleans may be postponed but will not usually be more than one week behind schedule.

Access to Property

Customers must ensure clear and safe access to the property on the scheduled cleaning day. If access is not available and no prior communication has been made, the full service charge will still apply.

New Customer Commitment

All new regular window cleaning customers are contracted for a minimum of three cleans. If a customer cancels before completing these three cleans, the value of the remaining cleans will be charged in full.

Cancellations and Skipped Cleans

We require at least 24 hours' notice to cancel or reschedule a service. Cancellations made on the day of the clean, or where access is not available with no prior notice, will be charged at full price. Frequent cancellations or skipped cleans may result in removal from our service schedule.

Payments

All payments are due within 7 days of the service date. Our preferred payment method is GoCardless. We may also accept bank transfer or card payment where agreed. Failure to pay on time may result in service suspension, removal from our schedule or late payment fees.

Wooden Frames and Painted Surfaces

Wooden window frames are not cleaned as standard, as water-fed pole cleaning is not suitable for all wooden surfaces. Where wooden frames are present, our service will be limited to cobweb removal where safely accessible. We are not responsible for any loss of paint, flaking paint, weakened coatings or surface deterioration on painted or poorly maintained areas.

Water Ingress and Faulty Units

Kirbside Cleaning is not responsible for water entering the property through windows, doors, vents, seals or units that are not watertight. This includes, but is not limited to, blown units, failed seals, open windows, damaged frames, poorly fitted windows or pre-existing defects.

Weep Vents, Window Bars and Loose Fittings

We are not responsible for damage to loose, brittle, unsecured or poorly maintained weep vents, trims, clips, decorative fittings or window bars. Stick-on window bars or decorative glazing bars may loosen or fall during cleaning if the adhesive has weakened over time. Replacement of these items remains the customer's responsibility.

Customer Responsibilities

Customers are responsible for ensuring all windows and doors are closed before cleaning begins. Fragile items, plant pots, ornaments, garden furniture and other obstacles should be moved away from areas requiring access. Pets should be secured where necessary.

Referral Scheme

Refer a friend to Kirbside Cleaning and receive £50 credit added to your account once the referred customer completes their first clean. There is no limit to the number of referrals you can make.

Liability

While every care is taken during cleaning, Kirbside Cleaning is not liable for pre-existing damage, defective fittings, poor maintenance, loose items, deteriorated materials or issues outside our control. Any claim for accidental damage must be reported within 24 hours of the clean.

Changes to Terms

Kirbside Cleaning reserves the right to update or amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication.

Dog Mess and Unsafe Access Areas

Customers are responsible for ensuring gardens, pathways and access areas are clear, safe and hygienic before our arrival. If dog mess or other unhygienic waste is present in the garden or access areas, our team may be unable to safely carry out the full clean.

Where dog mess prevents safe access, Kirbside Cleaning reserves the right to charge the full scheduled clean price while only completing the areas that can be safely accessed. In some cases, we may choose not to carry out the clean at all, and the full charge may still apply.

This policy is in place to protect the safety, hygiene and working conditions of our team.

UPVC Marks and Leaded Windows

While every care is taken during cleaning, Kirbside Cleaning cannot be held responsible for pre-existing marks, staining, oxidation, age-related deterioration or defects in UPVC frames, sills, doors or trims.

We are also not responsible for damage to leaded or lead-lined windows where the leadwork is old, brittle, loose, weakened or poorly maintained. Older decorative lead can become fragile over time and may loosen during normal cleaning.

Items Left Outside

Customers are responsible for moving garden furniture, plant pots, ornaments, toys, tools, doormats and any other items away from windows, doors and access routes before our arrival.

Kirbside Cleaning is not responsible for items left outside becoming wet during cleaning, or for any damage caused if items need to be moved to gain access. If items are blocking access to a window or section of the property, we reserve the right not to clean that area while the full scheduled clean price may still apply.