Terms and Conditions

Effective Date: 1 January 2025

1. Introduction

Welcome to Kirbside Window Cleaning. By booking or receiving our services, you agree to the following terms and conditions. Please read them carefully before using our services.

2. Services Provided

Kirbside Window Cleaning provides professional window cleaning on a 4-weekly or 8-weekly schedule, as well as one-off cleans upon request.
We also offer additional services, including:

• Gutter clearing

• UPVC cleaning

• Pressure washing

• Conservatory cleaning

• Render cleaning

• Roof cleaning

• Carpet cleaning

3. Minimum Charge

A minimum service charge of £18 applies to all cleaning visits, regardless of property size or number of windows cleaned.

4. 24-Hour Clean Guarantee

We take pride in the quality of our work. If you are not satisfied, please contact us within 24 hours of your clean. We will re-clean the affected area free of charge, no questions asked.
Requests made after 24 hours will not qualify for a re-clean.

5. Scheduling and Delays

We aim to maintain regular 4-weekly and 8-weekly schedules. However, due to factors such as weather, staffing, or larger jobs, delays may occur. In such cases, cleans may be postponed but will never be more than one week behind schedule.

6. Access to Property

Customers must ensure that we have clear and safe access to the property on the scheduled cleaning day.
If access is not available and no prior communication has been made, the full service charge will still apply. Kirbside Window Cleaning reserves the right to charge the full price in these circumstances.

7. New Customer Commitment

All new customers are contracted for a minimum of three cleans.
If a customer chooses to cancel before the completion of these three cleans, the value of the remaining cleans will be charged in full.

8. Cancellations and Skipped Cleans

We require at least 24 hours’ notice to cancel or reschedule a service.

• Cancellations made on the day of the clean, or if access is not available with no prior notice, will be charged at full price.

• Frequent cancellations or skipped cleans may result in removal from our service schedule.

9. Payments

All payments are due within 7 days of the service date.
Our preferred payment method is GoCardless. If a customer is unable or unwilling to use this method, we also accept bank transfer or card payment.
Failure to pay on time may result in service suspension or late payment fees.

10. Referral Scheme

Refer a friend to Kirbside Window Cleaning and receive £50 credit added to your account once the referred customer completes their first clean.
There is no limit to the number of referrals you can make.

11. Liability

While every care is taken during cleaning, Kirbside Window Cleaning is not liable for any pre-existing damage to property or fittings.
Any claim for accidental damage must be reported within 24 hours of the clean.

12. Changes to Terms and Conditions

Kirbside Window Cleaning reserves the right to update or amend these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon publication.

13. Contact Us

If you have any questions or concerns, please contact us:

Kirbside Window Cleaning
Email: hello@kirbside.cleaning
Phone: 0800 924 7989
 Website: www.kirbsidewindowcleaning.co.uk

Thank you for choosing Kirbside Cleaning.